Skip to content

HMRC Made a Mistake: HMRC Did Not Act on Information and Asked Taxpayer to Pay Additional Income Tax

Pay your taax now

Navigating HMRC Tax Mistakes: What to Do When HMRC Fails to Act on Personal Tax Information

Overcoming Challenges Faced by Taxpayers and Achieving Effective Tax Management

The complexity of the UK tax system is no secret, as demonstrated by the recent case of an octogenarian who successfully challenged HMRC’s flawed assessments. Tax rules can be difficult to understand, even for professionals, which often necessitates assistance for taxpayers in navigating the system. This article provides a comprehensive guide to understanding and managing your tax obligations amidst HMRC’s complicated rules. HMRC did not act on information received form the taxpayer, and subsequently made a mistake in processing his personal tax return.

Understanding the Issue with HMRC’s Tax Rules

The tax rules imposed by HMRC have grown exponentially, resulting in a massive rule book with over 10 million words. The burden of understanding these rules has been placed on UK taxpayers, making it increasingly difficult to fulfill tax obligations accurately and on time. This applies for every tax year, and HMRC may correct your tax return within 12 months of receiving it. In exceptional circumstances, for example if HMRC believe your self assessment had a deliberate tax assessment, they can go back six years and prepare a revised tax calculation for the tax you owe. 

When seeking assistance, taxpayers often turn to search engines for reliable guidance. Unfortunately, much of the online advice, even from HMRC, is either too general or misleading, leading to incorrect decisions and penalties due to misinformation

The Clarity Problem in HMRC’s Guidance

Although HMRC has a statutory obligation under the Taxpayers Charter to provide “accurate, consistent, and clear information,” disclaimers on their website contradict this commitment. Taxpayers are not guaranteed that the information provided will be current, secure, accurate, or complete.

Even tax inspectors sometimes struggle to understand or apply complex tax guidance, leading to erroneous decisions that taxpayers must challenge. This places the burden on taxpayers to prove HMRC’s mistakes, creating an unequal contest between individuals and the tax authority.

Dealing with HMRC Mistakes

A recent case highlighted the ongoing issue of HMRC mistakes and the challenges taxpayers face in rectifying them. John Buckingham, an 84-year-old taxpayer, experienced the consequences of an HMRC error concerning his shares in a US company. After holding the shares for 35 years, the company was taken over. Mr. Buckingham reported the proceeds in the capital gains section of his self-assessment tax return. However, HMRC later discovered that under US law, approximately 25% of the payment was considered a dividend. Mr. Buckingham paid the additional tax but requested a review of the decision.

Taxpayers have the right to request reviews, but it is rare for the reviewing inspector to disagree with their colleague. In this case, the review inspector determined the entire payment was a dividend, which Mr. Buckingham appealed against. He accepted the 25% split but contested the revised decision.

Judge Criticises HMRC Mistakes

In accepting Mr. Buckingham’s HMRC appeal, the tribunal judges criticised the inspector’s handling of the case. The review decision was issued out of time, and the inspector failed to examine the US company accounts’ details properly. Furthermore, her analysis contradicted the relevant HMRC manuals, which she appeared to have neglected.

HMRC just

HMRC’s Unfair Advantage

It is concerning that such a flawed case made it to the tribunal, emphasising the unequal battle individual taxpayers face against HMRC and its taxpayer-funded resources. In this case, two experienced barristers represented HMRC, while Mr. Buckingham was represented by his wife.

This case highlights the importance of vigilance when dealing with HMRC mistakes and the potential need for an HMRC appeal. Taxpayers must be prepared to challenge decisions if they believe them to be incorrect and seek professional advice to navigate the complex landscape of tax rules and regulations.

Strategies for Taxpayers: Navigating the Complex Tax Landscape

Considering the challenges taxpayers face, it is essential to understand the available resources and strategies for effectively navigating HMRC’s tax rules. Here are some essential tips to help manage your tax affairs:

1. Utilise Official Resources

Use official HMRC resources, such as their online guidance and manuals. These materials can provide essential information on various tax-related matters, including income tax, capital gains tax, and VAT. While the information may not always be perfect, it is still a valuable starting point for understanding your tax obligations.

2. Stay Updated on Tax Legislation

Tax laws and regulations are constantly evolving. Staying updated on these changes is crucial to ensure compliance and avoid penalties. You can subscribe to newsletters, follow tax-related news, or join online forums and communities to stay informed about the latest developments in tax legislation.

3. Maintain Accurate Records

Maintaining detailed and accurate records of your income, expenses, and other financial transactions is crucial for effective tax management. These records will help you calculate your tax liabilities and serve as evidence in case of disputes with HMRC or if HMRC investigate you.

4. Seek Professional Advice

If you are unsure about a specific tax issue, seek professional advice. At Jack Ross Chartered Accountants, we have been advising clients since 1948 on how to mitigate tax and ensure our clients pay the right amount of tax. We are tax experts who can provide accurate information and guidance, enabling you to make informed decisions about your tax affairs.

Next Steps

Navigating HMRC’s complex tax rules is undoubtedly a challenge for UK taxpayers. However, by engaging qualified professionals, utilising official resources, staying updated on tax legislation, seeking professional advice when needed, and maintaining accurate records, you can effectively manage your tax obligations and minimise the risk of penalties.

Make sure to let the complexity of HMRC’s tax rules overwhelm you. Take control of your tax affairs today! Call Jack Ross Chartered Accountants, on 0161 832 4451 or complete the web form below for expert assistance and personalised guidance. Our experienced professionals are ready to help you navigate the UK tax system confidently and quickly. Don’t wait – your financial peace of mind is just a call or click away!