When businesses run into cash flow difficulties, delaying payments to suppliers can become a problem. Make sure you keep on top of your debtors, and your cashflow by implementing a debt collection policy.
An example of a typical debt collection policy:
If your terms state that payment must be received 30 days after invoicing, you should…
- Invoice at the earliest opportunity, stating the payment terms clearly on the invoice
- 15 days after invoicing, telephone the customer. Thank them for their business and ask if they are satisfied with your work or product
- If no payment has been received after 30 days, send a reminder and call the customer to inform them that you are initiating collection efforts.
- Telephone the customer every two or three days. Slow paying debtors rely on the negligence of their creditors. Continual calling will let them know you are aware of the debt and show them that you are willing to take action.
- If there is a query or payment problem, arrange a new settlement date by telephone. Confirm this date in writing and state clearly that if payment is not made by this date, the matter will be referred to either:
- A debt collection agency
- A firm of solicitors, or
- The county court small claims department
- If the debt is still due after this, keep your word and take action.
We can help you to establish an appropriate debt collection policy – contact us for more information.